What a powerful program! Do you conduct internal audits in your residential aged care facility? Think of this – if internal audits are undertaken to the same skill level as the external assessors, then noncompliance would be rare! Providers must have the confidence that systems are in place and functional everyday in today’s regime of Unannounced Visits.

In House Options :

What makes this program even more appealing? This course can be conducted in your facility on an in-house basis! The Systems 3 Group will tailor this course around your system, using your audit program. Your staff are trained in your program but with the same underlying themes as the external assessors.

In House courses may be enhanced through live audits. Live audits involve undertaking an audit in your service using system and records. This provides your staff with specific internal audit skills in your system.

Not looking for a 3 day program, then we have the AA02 – 2 day Aged Care Internal Auditor and AA04 – 4 day Assessing an Aged Care Management System programs as well.

In-House Options:

Course Duration and Fees:

What comes first – the resident or the paperwork?..... Of course it’s the resident! However, all too frequently it seems the other way around. We know that all aged care staff work hard and desire to have the resident’s best interests at heart – but sometime this desire gets lost in the day to day organised commotion.

This is a practical and highly interactive 1 day program focusing on how the Accreditation Standards relate to care staff. This program is all about building knowledge – the knowledge your care staff need to understand what has to be done by them to support your service in meeting the Accreditation Standards. It sets out to demystify the standards by increasing understanding. Demystifying will lead to greater confidence – confidence in using systems, confidence in improving systems, confidence in talking to assessors and “selling the good care you provide”.

In House Options :

This course is a wonderful program, but can be made even more useful by basing the program on your systems with your care staff.

Course Duration and Fees:

Don’t underestimate your support staff! Support staff are an integral part of quality service and resident care. Sometimes there is an overemphasis on clinical staff, and the training of the clinical staff. Yet Support Staff have equal interaction, if not more interaction residents. There are Expected Outcomes in the Accreditation Standards which have a direct impact on the Support Staff. As in the past, Agency Assessors will need to talk to your Support Staff to gain information on resident care. How prepared are they?

This program is all about building knowledge – the knowledge your support staff need to understand what has to be done by them to support your service in meeting the Accreditation Standards. This is not the usual chemical, manual handling or infection control training. This program aims to provide an uncomplicated appreciation of where management are coming from when services are required to be delivered in a certain way.

In House Options :

This course is a wonderful program, but can be made even more useful by basing the program on your systems with your support staff.

Course Duration and Fees:

Many senior staff in residential aged care are struggling with the amount of systems related work which “has” to be done. Systems related work takes time away from resident care and adds to cost.

• Are you getting a good return on your invested time and money on audits?
• How do you demonstrate outcomes to assessors?
• What systems should you monitor?
• What are you actually doing with the information, does it add value to resident results?
  

This course will separate the myths from fact. It will allow you to make informed decisions about what monitoring systems you have to have in place versus what you choose to have in place. This 2 day program will assist you to evaluate your systems review activities. It will help you know how to evaluate whether you are achieving quality outcomes, particularly in relation to needs of residents and other stakeholders.

This course is one of the best training investments you will make as it will decrease staff frustration and confusion in relation to the requirement of auditing, surveys, meetings, questionnaires, etc. by providing the latest information on monitoring systems.

In House Options :

This course is a wonderful program, but can be made even more useful by basing the program on your systems with your care staff.

Course Duration and Fees:

Please let’s not lose our valuable staff to other industries – let’s look after them! There is no doubt that managing an aged care service is getting more and more challenging. Recruiting and retaining staff can be significantly influenced by the manager/supervisor’s leadership style. This includes the ability to coordinate staff work practices, the management of staff behaviours, the empowerment of work teams and most importantly, getting people to work for you, and with you in a stimulating and fun environment.

This is not just another theoretical course in human resource management! This is an interactive workshop developed by The Systems 3 Group, to provide a practical, user-friendly guide to supervisors and managers in the management of staff. The context of the requirements of the Accreditation Standards Expected Outcome 1.6 – Human Resources is also discussed

The goal of the training is to provide supervisors and managers with strategies that really work in dealing with day to day human resource management issues.

In House Options :

This course is a wonderful program, but can be made even more useful by basing the program on your systems with your care staff.

Course Duration and Fees:

Imagine if failing health requires you leave your home and family to start a new life in an unfamiliar place with unfamiliar people. Now imagine if this was not your country of origin. What kind of cultural shock will you face? A new home, new neighbours and new cultural norms may lead to confusion, alienation and loneliness.

The proportion of culturally and linguistically diverse residents is increasing in aged care. Our duty of care is to develop the relevant skills and knowledge to assist older Culturally and Linguistically Diverse (CALD) residents to have the same opportunity for quality of care and life as all other residents. When staff demonstrate a sound awareness of cultural issues to their residents, it improves quality of life, conveys interest, concern and respect. This can only enhance relationships and rapport with your residents and their family

This is an interactive course developed by The Systems 3 Group, to provide staff with the knowledge to enhance the quality of life of residents with culturally diverse background whilst complying with the Accreditation Standards. This program keeps us focussed on the individual, but provides context about the cultural background.

In House Options :

This course is a wonderful program, but can be made even more useful by basing the program on your systems with your care staff.

Course Duration and Fees:

Many aged care service providers are using risk assessment techniques to review, and improve safety for both residents and staff. Most understand the concept of assessing and controlling risk, but are looking for further information on the practical application of risk management techniques.

In addition, few aged care service providers have looked at risk management outside the safety arena. The concept of this course is to provide aged care facilities with practical information on how to apply risk assessment techniques to, not only safety, but also broader staff, management and stakeholder issues.

The course also introduces the concept of risk reduction being part of the continuous improvement activities.

In-House Option:

This course is offered on an in-house basis only.
To discuss your in-house options, contact us on 1800 110 034.

Course Duration and Fees:

The fundamental objective of accreditation of community care packages is to ensure that care providers are competent to undertake these services, reliably, legally and in the best interests of the recipients. In other words, the programs are designed to deliver quality care to clients.

Accreditation is recognition that an organisation’s management system is capable to provide that care. Management systems are usually established against a set of standards, in this case, the Community Care Standards (CCP) or the Home and Community Care Standards (HACC).

The key criteria to be addressed in the establishment of a workable management system are:

• Ensuring that the needs of clients are identified, met and continuously improved
• Suiting the needs of a small organisation which may include volunteers
• Suiting the needs of an organisation which may work outside of an office environment
• Meeting the requirements of the standards
• Capability to stand up to the scrutiny of accreditation
• Providing adequate, but simple documentation.

In-House Option:

This course is offered on an in-house basis only.
To discuss your in-house options, contact us on 1800 110 034.

Course Duration and Fees:

It is our view that many residential aged care facilities have a good grasp on the concepts of continuous improvement, but are now trying to work out how this fits with risk assessment, benchmarking and best practice.

In-House Option:

This course is offered on an in-house basis only.
To discuss your in-house options, contact us on 1800 110 034.

Course Duration and Fees:

Continuous Improvement has been a significant component of the aged care reform and accreditation of residential aged care facilities. The purpose of this workshop is to enhance participants’ understanding of the principles of continuous improvement and the application of those principles in a contemporary manner. The workshop draws heavily from the experiences of other industries in achieving sustained improved performance

In-House Option:

This course is offered on an in-house basis only.
To discuss your in-house options, contact us on 1800 110 034.

Course Duration and Fees:

Aged Care providers in both residential and community care rely heavily on the results of both staff and client surveys to provide information on satisfaction and improvement opportunities. Hence, the design of the survey becomes quite critical if we are to believe, and act on the response. This workshop will provide useful tips on survey design.

In-House Option:

This course is offered on an in-house basis only.
To discuss your in-house options, contact us on 1800 110 034.

Course Duration and Fees:

This is an excellent Nationally recognised course that has been developed by Australian Retirement Village Accreditation [ARVA] and The Systems 3 Group, to provide a practical competency based Retirement Village Surveyor Training Course. The role of the ARVA Surveyor requires a high level of interpersonal communication skills and appropriate team behaviours with in a variety of settings. This course will assist in standardising the Retirement Village Industry Surveyors’ skills, knowledge and expertise in auditing and report writing to better serve the industry.

In order to minimise costs and time in the classroom, the course will be 2 days in the training room with 2 additional days, one self directed learning day prior the two day course and one subsequent day after the classroom contact (a later date to be arranged for an on site observation/coaching Accreditation Survey).

The 4 day course is made up of the following:

• one day self directed learning module off site,
• two days in training room including report writing and
• one day observation/coaching survey on site with an experienced team leader on an actual survey (The Team Leader may arrange for the observer to have an additional coaching day if required).

The goal of the training is to optimise the professionalism, skills, knowledge and expertise of surveyors, as well as to develop and standardise the art of report writing, so as to assist the National Accreditation Committee (NAC) with the Accreditation decision making process.

Course Approvals:

This course is approved by the Australian Retirement Village Accreditation and is essential for anyone with a desire to become a registered ARVA surveyor.

This one + one day training workshop is targeted at key personnel within the industry to provide “practical, hands on” training in the deployment of The Retirement Village Accreditation Standards.

This course is suited to the following participants:

• Those who have not had experience in management systems, surveys / audits and accreditation
• Those who would like to learn more about how to prepare for Retirement Village Accreditation

Course Approvals:

In-House Options:

Course Duration and Fees: